Returns and Refounds
The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 days from the date of the order. For the purposes of the expiry of the term, the goods are considered returned when they are delivered to the competent forwarder. The substantial integrity of the goods to be returned and the authenticity label including the security seal is an essential condition for exercising the right of withdrawal. All items must be received in the same conditions as they were received, provided with the labels, original packaging and with the authenticity label attached to its security seal without any lack. The items must not have been worn or altered in any way and must not show any signs of wear or use. The soles of the shoes must not be marked in any way.
The return (shipping) costs are free for orders over: Italy (200 EUR). In case of an item change request, the return costs are free in Italy and Europe. The return costs are equivalent to the shipping cost of the respective country of reference.
How to make a return
- The return request can be made via e-mail at email@example.com or via the form in the "Contact" section of the site, specifying the order number and the item (s) you wish to return or change .
- Following this, our customer service will send the pre-filled label to be attached to the package and a link necessary to book the collection at home with a simple click.
- A notification of receipt of the goods will be sent to you by our customer service which will confirm the refund within 4 working days from the delivery date.
Unity Original will accept the returned goods reserving the right to ascertain that the products have been returned within the terms previously described.
Unity Original reserves the right to refuse unauthorized return attempts that do not comply with the specified return policies.